Terms of Trade

At Lake Road Veterinary Hospital, we are committed to providing exceptional veterinary care in a safe, respectful and transparent environment. Our Master Terms of Trade, Client Agreement & Code of Conduct explain how we provide our services, our payment and hospital policies, client responsibilities, privacy practices, and the standards of behaviour expected of everyone attending or communicating with our Hospital. These Terms help ensure clear expectations, support the highest standards of patient care, protect our team and clients, and enable us to continue providing high-quality veterinary services to our community. We encourage all clients to read these Terms before using our services. By booking an appointment, presenting an animal for treatment, requesting advice or otherwise engaging with Lake Road Veterinary Hospital, you acknowledge that you have had the opportunity to read and understand these Terms. You can view or download the full Master Terms of Trade below.